FAQ

Epiphany Online Store is a Nigerian online retailer offering computing products, laptops, desktops, computer components, peripherals, accessories, printers, networking equipment, CCTV products, phones, and selected electronics.

We are located at 3 Otigba Street, Computer Village, Ikeja, Lagos State, Nigeria.

Yes. We arrange deliveries to customers in Lagos and other locations across Nigeria, subject to product availability and delivery service coverage. International shipping may also be available for eligible destinations. Contact us to confirm the options for your location.

You can contact us by phone, WhatsApp, or email.

Phone/WhatsApp: 09077705020

Office: 07084499949 | 08025256994

Email: care@epiphanystore.com.ng

Browse our online store to find the product you need. Contact us through WhatsApp or our official contact channels to confirm the current price, specifications, availability, and delivery arrangements before completing your purchase.

Product availability may change. Please contact us to confirm that an item is in stock before making payment.

Prices and availability may change due to exchange-rate movements, import costs, and stock conditions. Please confirm the current price with us before making payment.

Yes. Contact our team for assistance with product specifications, compatibility, features, and other relevant details before placing your order.

Businesses and organisations can contact us to discuss bulk purchases, corporate procurement, product quantities, and applicable pricing.

Available payment methods will be confirmed when you place your order. Please contact us if you need clarification about an accepted payment option before proceeding.

Yes. For prepaid orders, payment must be confirmed and verified by Epiphany Online Store before dispatch. Cash on Delivery orders, where offered and agreed, follow the confirmed payment arrangement.

Yes. Always confirm the current price, stock availability, product specifications, and delivery charges with us before making payment.

Confirm payment instructions through our official contact channels. Never share your bank PIN, password, or one-time verification code with anyone claiming to represent Epiphany Online Store.

Lagos deliveries typically take approximately 4–5 hours by dispatch rider, depending on the delivery location, order confirmation time, and rider availability. Same-day delivery may be available, while some orders may arrive the next day.

Express waybill deliveries to Ogun State and Ibadan typically take approximately 1–2 days, depending on the destination and shipping arrangements.

Nationwide deliveries through Red Star Express typically take approximately 3–4 days by road or air, depending on the destination, service selected, and shipping schedule. Delivery estimates are not guarantees.

International shipping may be available through shipping partners such as DHL and SMSA, subject to destination coverage and service availability. Contact us to confirm shipping options and charges before placing your order.

Unless expressly stated otherwise, customs duties, import taxes, brokerage fees, and other destination-country charges are not included in the shipping fee. The customer is responsible for applicable charges imposed by the destination country's authorities or service providers.

Yes. Delays may occur because of stock availability, shipping schedules, destination access, or other circumstances. If an item is out of stock, dispatch may be delayed while availability is confirmed.

Contact us within 48 hours of delivery and provide your order details and relevant photographs where applicable. We will review your complaint under our Returns, Cancellation and Refund Policy.

Returns depend on the reason for the request and the conditions in our Returns, Cancellation and Refund Policy. Please contact us before returning an item for instructions and confirmation of eligibility.

Refund eligibility and processing times depend on the circumstances of the claim and the applicable policy. Contact our team for an update on an approved refund.

Warranty coverage varies by product and manufacturer. Please confirm the warranty period, coverage, exclusions, and claim procedure for your specific item before purchasing.

Contact us with your order details and a description of the fault. We will advise you on the applicable warranty terms and the next steps, which may include inspection or referral to an authorised service centre where applicable.

Our listed business hours are Monday to Saturday, 8:30 AM to 5:30 PM. Contact us during these hours for assistance.

Contact us through WhatsApp, telephone, or email. To help us assist you faster, provide your order details and explain the issue clearly.